Passenger ServicesOur passenger services include ticketing, arrival and transfer services, boarding, VIP, check-in, gate and misplaced baggage services and assistance to passengers with special needs.
Our primary aim in customer service is to provide the highest possible standards of service at any given time and under all conditions.
Airport Services (Antigua) Limited provides professional ground handling services for various airline companies around the World. We value excellent client service and customer satisfaction as key components in providing the best quality in ground handling.
Regular staff training is a necessary component and cornerstone of the company’s insistence on upholding its high standards. All staff members are trained in airline specific operations as well as fire safety, dangerous goods, ground security, handling of disruptive passengers, manual handling and ramp safety. We are also trained to accommodate passengers with disabilities and special needs. Additionally, employees are certified in flight turn around coordination and supervising aircraft loading. Each course has a validity period and is therefore conducted at regular intervals to ensure that our staff remains abreast of current practices and procedures.